Ï㽶ÊÓƵHR Customer Service Experience
Human Resources’ request and knowledge management system, Spoke, is being discontinued later this year. We appreciate the feedback received about Spoke over the past few years and are working hard to deliver an improved service to the Ï㽶ÊÓƵcommunity.
What’s next? We will be leveraging a system that is currently being used within the Ï㽶ÊÓƵsystem (UAA IT, OIT, and others) that will accomplish the following:
- Provide a more user-friendly, customizable, and streamlined customer experience - no more unwanted automated notifications; improved knowledge base search experience; integration with existing Ï㽶ÊÓƵHR website.
- Reduce contract costs using a cost-sharing model with multiple Ï㽶ÊÓƵdepartments - providing an improved system for fewer dollars.
- Take advantage of shared knowledge and best practices from current Ï㽶ÊÓƵdepartments on how the tool is used - Ï㽶ÊÓƵbased technical and procedural support is available.
Stay tuned for more updates! In the meantime, let us know how we can help with your HR needs, whether by phone, email, face-to-face meeting, or via our website.